Refund policy

Returns & Refunds

We stand behind every Halo product. If something is not right, we will do our best to make it right.

Return Window

We accept returns within 30 days of delivery.

To be eligible for a return, items must be unworn, unwashed, and in original condition with tags attached.

How to Start a Return

Email us at support@lightsmart.tech with your order number and reason for return.

Once your return is approved, please ship your item to:

Lightsmart
601 South Kings Drive
Suite KK
Charlotte, NC 28204

Return shipping is the customer’s responsibility unless the item is defective or incorrect. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.

Refunds

Once we receive and inspect your return, we will process your refund within 5 business days. Refunds are issued to the original payment method. We do not charge restocking fees.

Defective or Incorrect Items

If you received a defective or incorrect item, please contact us at support@lightsmart.tech within 7 days of delivery.

We will cover return shipping and work quickly to make it right.

Preorder Items

Some items may be offered for preorder. When they are, the expected ship date is shown on the product page.

Questions

For questions about returns or refunds, contact us at support@lightsmart.tech.